Can’t touch this. No, not the M.C. Hammer song – actually, I’m referring to a flaw in the format of ecommerce. I recently read a Time Magazine article, entitled “Want to Save Some Money? Shop Without Touching.” In that article, they talk about a remarkable study from UCLA and the University of Wisconsin that shows that consumers who touch a product are much more likely to purchase the product and even want to pay more for it than if they don’t touch it.
“When you touch something, you instantly feel more of a connection to it,” said Suzanne Shu, who teaches at UCLA’s Anderson School of Management and co-wrote the study. “That connection stirs up an emotional reaction – ‘yeah, I like the feel of it, this can be mine.’ And that emotion can cause you to buy something you never would have bought if you hadn’t touched it.” This quote is from the Time article.
How interesting. The Time article focuses on consumers, saying that they can potentially save money by keeping their hands to themselves at stores. While that is a good idea, and I intend to follow that advice, I think the results can send a completely different message to ecommerce marketers.
To me, this article brings up the problem that ecommerce is, by definition, online shopping. And the Internet is different than a mall. Therefore, online consumers, who are unable to touch products they see on websites, might be less able to connect with products and won’t necessarily be as interested in buying them. It’s much easier to shop around for the best deal online, also. It’s a competitive market online.
It is essential to get your name out there as much as possible while the recession continues and since you face this slight disadvantage. Even though potential customers can’t touch the products on your website, they can be impressed by your professional presentation, high placement on Google and other search engines, and the great content on your site that attracted them in the first place.
Ecommerce sales continue to grow, despite the recession, even while sales slow in traditional retail stores. Clearly, consumers are interested in shopping online, and the ability to touch products isn’t the most important part of the buying process.
If you would like to have a quality website, and utilize search engine optimization in your efforts to gain customers online, be sure to check out eHarbor, Inc.’s services.
You might also want to check out Magellan Commerce, which recently launched a redesign of its website. Other eHarbor affiliates include Real Estate Promoter and Submit Solution.
The photo of the Don’t Touch Me sign is from Flickr, and it is the copyright of F.S.M.
