Derek Anderson, a customer-service representative at eHarbor, Inc., was named eHarbor’s Most Valuable Player at our monthly company-wide meeting on Monday, August 3, 2009.
Since coming to eHarbor three months ago, Derek has worked tirelessly to give our clients excellent support when they call in with questions. In fact, in July he set the record for taking the most calls in a single day: more than 150. Amazing. Customer service is important at eHarbor and its subsidiaries. I discussed how essential it is to take care of ecommerce customers in my blog entry, “Angry ecommerce customers fight back on Twitter.” Good customer care can make the difference between success and failure in any industry, but particularly online.
Returning to Derek, he is quite competitive, and not just in his work. He enjoys a good sporting event with coworkers and other friends. And he usually wins. Congratulations on this award, Derek!
This is the second time I’ve spotlighted the eHarbor MVP. You might remember last month’s winner, Alisha Walton. You can read about her remarkable story in my blog entry, “eHarbor June MVP returns to work after breaking her neck.” We have many great employees to spotlight. I’ll keep you posted on them at the start of each month.
Tags: award, customer service, Ecommerce, eHarbor, event, MVP
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[...] in the eHarbor Blog. You can read about last month’s winner, Derek Anderson, in my blog entry, “eHarbor MVP gives great customer care.” We have many great employees to spotlight. I’ll keep you posted on them at the start of each [...]