How to Lose the Deal
Tuesday, October 17th, 2006Ben Stein usually posts articles on Yahoo! Finance regarding investments, however on Monday he posted a great article entitled, “The Art of (Killing) the Deal” which gives several key ways you can destroy customer relationships. Here are a few which I found especially amusing:
“#3 You learn from talking far more than you learn from listening. Talk all you want, but don’t bother to pay attention to anything your customer says. He’s just a bore.”
“#7 Don’t do it today if you can possibly do it tomorrow. Mañana is your motto.”
“#16 Never apologize, even if you’re totally wrong. Never admit you’ve done anything wrong, no matter what. If you’ve done it, by definition it’s right.”