Posts Tagged ‘company’

eHarbor, Inc. softball enjoys best season ever

Thursday, June 25th, 2009

By Robert Lockard

eHarbor, Inc.’s softball team closed out its regular season on Wednesday, June 18 with a 6-4 record. That is the best record we have ever had.

Oliver Bigler crosses home plate

The final game gave eHarbor a rematch with one of the teams it lost to a few weeks ago. You can read about that game in my blog entry, “eHarbor, Inc. softball humbled by 2 losses.” The good news is that our loss against this team was by a much closer margin than in our previous game. Hopefully, we’ll meet them again in the post-season, which began this week, and we’ll win when it really counts.

Here are the highlights of our last game of the season:

  • Two players went 3 for 3
  • Our outfielders made several amazing catches
  • Our defense was strong, keeping the other team from scoring too many runs

Some season highlights include:

  • The top batter on the team went 13 for 15
  • Two players had batting averages above 80 percent
  • 12 of our 13 batters had batting averages of 50 percent or better
  • Oliver Bigler, our CEO who is featured in BusinessQ magazine, went 10 for 17

As I said before, our record this season is quite good for an Internet marketing company. We’ll keep you posted on our post-season games in the eHarbor Blog. We hope to make it all the way this year!

My eHarbor summer party adventure

Tuesday, June 23rd, 2009

By Robert Lockard

As promised, here is a follow-up to my blog entry on the eHarbor summer party, which was held on June 12 and 13. That was a fun event. Many eHarbor, Inc. employees came to Kelly’s Grove in Hobble Creek Canyon, near Springville, Utah, on that Friday night to enjoy a barbecue and play games.

eHarbor, Inc. summer party games

I had expected to watch a movie on Friday night, but we instead sang karaoke. It was a lot of fun, and we learned more about each other’s personalities through our singing than we would have by watching a movie. Oliver Bigler, our CEO who was recently profiled in BusinessQ magazine, emceed the karaoke and he even sang a couple of songs, himself.

My wife and I don’t have any camping supplies, so we decided to go home that night instead of camping out with many of the other families in attendance. The sky had been threatening to rain most of the evening. We heard thunder and saw lightning several times before we finally headed home.

On the way, the rain became so heavy it was almost blinding. It felt like a flash flood. Being from Washington, I’m used to heavy rain, but this was beyond what I’m normally prepared for. It was as though someone was dumping a bucket of water on our windshield every second we drove.

We stayed off the freeway and took a regular road home because I could hardly see the lanes, and I felt safer going at a slower speed. We made it safely to our destination and enjoyed the rest of the storm from the safety of our home. I love falling asleep to the sound of rain. The thunder was elegant, as well.

On Saturday morning, I had planned on returning to the eHarbor summer party, but the clouds still threatened to rain, so I thought it best to do something indoors. I heard the E-lympics were fun, though. I would have liked to have seen and participated in them. Oh well.

eHarbor, Inc. softball humbled by 2 losses

Wednesday, June 17th, 2009

By Robert Lockard

After its 26-0 blowout victory on May 27, the eHarbor, Inc. softball team was humbled by two losses, one on June 3 and the other on June 10. The good news is that tonight our team has a chance to return the favor to the team that beat us by more than 10 points on June 3.

eHarbor softball player swingingHere are some of the highlights of the June 10 game:

  • One eHarbor player batted 1.000
  • Three of our players went 3 for 4
  • One of the players who went 3 for 4 hit 3 doubles
  • One player hit an out-of-the-park home run

Tonight’s game will be our last game of the season before heading into the post-season playoffs. Our record is 6-3 right now, which is pretty good for a company that focuses on ecommerce and online marketing. Speaking of which, we’ve got a great blog entry on search engine optimization and computer viruses on Friday. Stay tuned to the eHarbor Blog!

eHarbor CEO Oliver Bigler profiled in BusinessQ

Monday, June 15th, 2009

By Robert Lockard

Oliver Bigler, the founder and CEO of eHarbor, Inc., was spotlighted in the summer 2009 issue of Utah Valley BusinessQ on page 63. This magazine highlights good small-business practices and entrepreneurial achievements in the area south of Salt Lake City.

eHarbor CEO Oliver Bigler

The feature focuses on Bigler’s ability to think on his feet and remain flexible in his business decisions. His ideas have led to a change in eHarbor’s and its affiliates’ focus from search engine optimization to website hosting and ecommerce solutions.

Bigler joined what would become eHarbor in 2002 after working as a Strategy Business Consultant for the Monitor Group in Cambridge, Mass. Bigler started targeting a growing segment of the online market: small to mid-size business and ecommerce. Submit Solution was the first entity created under Bigler’s leadership, followed shortly thereafter by Real Estate Promoter, which focused on search-engine marketing and lead generation in the online real estate market. In 2003, Bigler created a new corporate entity to house the increasing number of divisions. That new entity was named eHarbor, Inc.

I talked a bit about Bigler in my second blog entry “eHarbor’s future: Swinging for the fence.” He has big plans for 2009, and many of them have already come to fruition. Be sure to check out the redesigned Magellan Commerce website. You’ll see many other positive changes this year as we work on new designs for our other affiliates, such as Submit Solution. Exciting news keeps coming from eHarbor, Inc.

Rain can’t stop eHarbor summer party

Thursday, June 11th, 2009

By Robert Lockard

Those of you who read my April blog entry “eHarbor summer party coming in June” know this weekend is the time of this long-awaited event. It will be held in Hobble Creek Canyon, near Springville, Utah. On Friday night, we’ll enjoy a barbecue and outdoor movie. I’m definitely excited for that.

Rainy camp site

eHarbor, Inc. employees will be able to camp out that night and compete in water e-lympics Saturday morning. Here are some of the activities the e-lympics will include:

· Water volleyball

· Watermelon-eating contest

· Water-balloon toss

· Water kickball

· Hula-hoop contest

· 3-legged race

I hope the clouds will begin to part and the rain will stop by Friday. I grew up in the Puget Sound area of Washington state, so I’m used to rain and clouds. But here in Utah, I’ve been trying to get used to the extreme cold of winter and extreme heat of summer. I don’t mind having cool weather in the summer, but it’s starting to throw me off a little.

Anyway, even if it’s not the best weather, I’m sure we’ll have fun. On Monday, I watched a play of “Beauty and the Beast” at the Scera Shell outdoor theatre in Orem, Utah. It rained on us for a while leading up to the start of the play. But I enjoyed that play so much I hardly minded the rain at all.

Before the summer party, each eHarbor department (Support, Marketing/PR, Design, etc.) was asked to create a flag to represent it. There were some really creative designs, and I am excited to see them at this event. I hope to get some great pictures of them and other things for a future blog post.

The photo of the tarp sagging with rain is from Flickr, and it is the copyright of nalilo.

Facebook’s $200 million boost a win for social media

Friday, June 5th, 2009

By Robert Lockard

As a follow-up to my eHarbor Blog entry on Facebook’s growing pains, I would like to talk about Facebook recently receiving $200 million. I read about it in a CNN article, entitled “Facebook scores $200 million.”

Pile of dollar bills

Facebook has certainly not had any trouble getting new subscribers during this recession. In April, it surpassed 200 million users, an amazing number considering the company started just four years ago.

However, Facebook has had a bit of trouble obtaining investment capital since the start of the recession. That’s understandable, since investors and consumers are trying to be extra careful about where they spend their money.

I found it particularly interesting that the article mentioned Facebook’s overall value fell from roughly $15 billion in October 2007 to about $10 billion in May 2009. That drop coincides with my blog entry “Marketers cut social media presence when they need it most.” As times get tough, companies cut back on things they consider to be nonessential, and social-media sites like Facebook and Twitter are being neglected a bit.

Social media is an important part of marketing strategies now that so many of our potential and current customers are using those services. It’s a great way to stay in contact with them. Facebook’s growth and success could affect the way we market products and services in the future so it is wise to be a part of it. Just remember that social media is not search engine optimization, and both should be used to effectively reach customers.

The Russian company that invested $200 million in Facebook said they think Facebook could become one of the largest Internet companies in the world some day. Seventy percent of their users are already outside the United States, so they’re on their way.

The photo of the pile of dollar bills is from Flickr, and it is the copyright of mmarchin.

Do you hate customer service?

Wednesday, June 3rd, 2009

By Robert Lockard

You’re not alone if you do. Customer service has gotten a bad name in recent years, but customers are trying to fight back. According to a CNN article, entitled “Customer service ‘vigilantes’ target executives,” customers who receive poor customer service from a company are turning to social media to vent their frustrations and get service.

"No Whining" customer service signThe CNN article includes several funny and interesting stories of people’s attempts to get the attention of companies’ management in order to solve a problem. One person tweeted an executive on Twitter, while another person made a YouTube video and sent it to a company to get a response. Some people taped conversations with customer-service representatives and posted them online. This could be good or bad, depending on your level of customer service.

Do you want to do business with a company that seems to ignore your service requests or that takes too long to respond to your messages? Customers want to be respected. Companies depend on happy customers to stay in business. Word of mouth is more powerful than almost any other form of persuasive communication, so it’s essential to cultivate positive feelings in customers so they will react positively to your brand when speaking with family members and friends.

This topic harkens back to my discussion of earning online shoppers trust. We must be vigilant if we want our customers to use our services or buy our products.

I think it’s strange that any company could forget to take care of its customers, since they ought to be their central focus. Perhaps stress, limited resources and other factors can lead to poor customer service, but companies that make an effort to please their customers and work out problems kindly often live longer than companies that don’t.

The extra effort is worth it.

So do you hate customer service? Hopefully, if you’re in the ecommerce industry, you love it. Even more than that, your customers should love your customer service.

eHarbor, Inc. prides itself on strong customer service. If you call us or any of our affiliates, you’ll be pleasantly surprised by our high level of care and attention.

The photo of the whining sign is from Flickr, and it is the copyright of yummiec00kies.

Triumph after defeat for eHarbor, Inc.

Thursday, May 28th, 2009

By Robert Lockard

eHarbor, Inc.’s softball team suffered its first loss on Wednesday, May 20, 2009 to the only other undefeated team in the Provo/Orem area’s recreation league up to that point. We lost by the closest margin for either team this year: 11-14.

eHarbor, Inc. softball teamBefore its first loss, eHarbor won the two previous games by 12 points and 15 points, respectively. You can read about those victories in my last two blog posts about eHarbor softball: “eHarbor unbeatable after 5 games” and “eHarbor softball wins by 15 points.”

Last night, however, our team bounced back, redeeming itself with a stunning blowout. Expect more eHarbor victories as the season continues.

I will return to ecommerce and online marketing on Monday with an awesome blog post about changes coming to the paid-search industry. Stay tuned!

eHarbor unbeatable after 5 games

Thursday, May 14th, 2009

By Robert Lockard

After winning by a 15-point margin in its third game, eHarbor, Inc.’s softball team set a new record by winning its next two games to maintain a perfect record this season.

eHarbor player hits a ball

eHarbor played its fourth game on May 6, 2009 and its fifth game a week later on May 13, 2009. The scores of the two games were 16-5 in the fourth game, and 27-17 in the fifth.

Highlights of the fourth game:

- Five players batted 1.000.

- One player went 4 for 4 with an in-the-park home run.

Highlights of the fifth game:

- One player hit a ball out of the park for a home run.

- Two players batted 1.000.

- In its first inning at bat, eHarbor went through its batting order 1.5 times.

- This is the fourth game eHarbor has won by 10 points or more this season.

As I mentioned in one of my first blog entries, eHarbor’s slogan for 2009 is “Swinging for the fence.” Our softball team is doing just that. Our success on the baseball field is symbolic of our success in the field of online marketing and ecommerce.

Our next game will be on Wednesday, May 20, 2009 in Provo, Utah. The photo of an eHarbor player hitting the ball is from the fifth game.

Will Kindle hurt book publishers?

Tuesday, May 12th, 2009

By Robert Lockard

The Kindle DX’s launch last week brings up an interesting discussion on the value of content in the digital age. I couldn’t cover this whole discussion before, so now I’ll follow up on that discussion, as I promised to do in my first blog entry on Kindle.

Kindle atop a stack of books

I read another article on Kindle in Information Week, entitled “Amazon’s Kindle DX Poses Profitability Challenge To Publishers.” This article focused on a different effect Kindle DX can have on publishers. The publishers it discusses are not in the news media, but the textbook industry.

Apparently, a comparatively lightweight, digital copy of textbooks appeals to schools looking to save money for themselves and students. Textbooks can be expensive and heavy to carry from class to class, so Kindle’s new version offers a useful option. But the idea of turning their products into electronic copies doesn’t appeal to textbook publishers because of the negative impact that would likely have on their value and, thus, company profits.

The reason behind publishers’ hesitance to include their textbooks on Kindle is quite intriguing.

In the article, the author points out, “One fact that’s sure to keep shareholders up at night is the drop in the value of content once it becomes digital, sometimes as much as 50%, analysts have said.”

By publishing a written work in an electronic format, its value falls. The printing press, introduced centuries ago, made books much less expensive and time-consuming to create, lowering their value to a level attainable by more people. Perhaps the Internet is our new version of the printing press, allowing information to be shared cheaply and quickly, compared to traditional media forms.

By avoiding the costs of printing, binding and distributing books, these publishers could maintain their profits while lowering prices. But change is often scary, even if it has many positive points.

The article points out that the world is changing, and it’s becoming more difficult to ignore new technologies. I covered a similar topic on businesses that have yet to enter the ecommerce industry in my previous eHarbor Blog entry, called “Strong sales attract retailers to ecommerce.” We can look to the music industry to see the consequences of failing to take advantage of online services in a timely manner, the article also notes.

The photo of a Kindle atop textbooks is from Flickr, and it is the copyright of KNK.