Posts Tagged ‘study’

Successful Twitter strategy: Tweet less

Wednesday, December 2nd, 2009

By Robert Lockard

I know it sounds counterintuitive, but according to one blogger, the key to getting more website traffic from your Twitter account is to tweet less frequently. Of course, Dan Zarrella is not just any blogger – he’s a self-proclaimed social media and viral marketing scientist. That’s a pretty cool title.

Twitter birds - eHarbor eCommerce BlogIn his blog entry, “Want More Clicks? Tweet Less,” Zarrella made the bold statement, “If you want your Tweet to get noticed and ReTweeted, you should slow down your posting rate.” Twitter is all about speed, though. It’s an instant message service. Why would a smart blogger suggest you slow down your tweeting?

According to this study, Twitter users who only tweet one link an hour have a much higher rate of getting that link retweeted than those who post two, three or 13 links an hour. The same is true for days. One link a day gets a better click-through rate and more retweets than multiple links a day.

What does all this mean? I’ll try to interpret. I think it means Twitter users can tell the difference between people sharing genuinely interesting news, ideas or offers and robots or marketers who are just trying to sell their products through Twitter. Twitter users like people who listen as well as share. That’s called a conversation, and it’s what customers expect more and more from ecommerce companies in our current marketplace.

You can find the rest of this blog entry on the Social Media Blog on Submit Solution on December 7, 2009. That blog entry is called, “Tweet less to gain more success.” The photo of the birds on a fence is from Flickr, and it is the copyright of Sister72. Keep coming back to the eHarbor Blog for great discussions like this.

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Posted in Social Media | 1 Comment »

Is SEO a better deal than PPC?

Friday, November 20th, 2009

By Robert Lockard

Optimizing your website’s content for search engines costs about half as much as relying solely on a paid-search campaign for getting customers to your site. So says a recent study by Frommer’s Unlimited I read about in the Travolution article, “WTM: Rich content ‘more cost-effective than PPC’.”

SEO, PPC Scrabble game

Of course, the main flaw I saw in this study is that it analyzes SEO and PPC results separately when many ecommerce companies use a combination of the two. SEO and PPC have different strengths and weaknesses. SEO is slower but more cost-efficient while PPC is fast, but each click costs money.

It’s essential for a website’s long-term future for it to have strong content that is designed to attract search engines’ attention and increase its ranking in their search results. But that doesn’t mean PPC is irrelevant or too expensive for companies to take advantage of in their Internet-marketing campaigns.

According to Frommer’s study, it costs about 17 cents per visitor to optimize a site’s content. On the other hand, it costs about 33 cents per visitor through PPC ads.

You can find the rest of this blog entry in the Submit Solution Paid Search Blog on November 24, 2009. It will be entitled, “PPC clicks cost more than SEO.” The photo of the SEO, PPC Scrabble game is from Flickr, and it is the copyright of therichbrooks.

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Posted in Pay-Per-Click, SEO | No Comments »

Which Web browser is the best?

Tuesday, November 10th, 2009

By Robert Lockard

Google Chrome is the best Web browser by far, according to a study by Jacob Gube, the founder and chief editor of Six Revisions. Chrome v. 3 beat Firefox v. 3.5, Safari v. 4, Opera v.10 and Microsoft Explorer v. 8. Take a look at the results below.

Web browsers ranked by performance

You should definitely check out the whole chart by clicking on this link to the blog entry, “Performance Comparison of Major Web Browsers.” Fascinating stuff. I’ll discuss some of the highlights and their impact on ecommerce and Internet marketing.

I’m a Firefox user, myself, so some of this study’s results came as a surprise to me. I’m not sure if they will change my mind about which browser I use right now, but it’s definitely helped me think more about why I prefer one over the others. Here are some of the highlights of the study’s findings:

JavaScript Speed

Chrome won this competition with an average download time of JavaScripts in just 542.3 milliseconds. Safari was No. 2 with 863.9 milliseconds and Firefox was No. 3 with 1,230.6 milliseconds. Explorer was last with a comparatively long download time of 6,305.5 milliseconds.

JavaScripts are important because they are heavily used on websites like Digg, as well as in Gmail. It’s no surprise Google is the leader in this category because it definitely wants people to be able to quickly use its own applications.

You can read the rest of this blog entry in the Submit Solution Website Design Services Blog on November 16. It will be entitled, “Google Chrome is the best Web browser.” The graph of the results of this study is the copyright of Jacob Gube and Six Revisions.

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Posted in Web Design | No Comments »

6 tips to earn online shoppers’ trust

Monday, May 18th, 2009

By Robert Lockard

A large number of consumers need more than promises of good deals to get them to shop online. According to a report by the Office of Fair Trading, a third of Internet users don’t trust websites enough to buy products on them.

Credit card shoved into a computerI read this in a BBC News article, entitled “Fear holding back online shopping,” which gave empirical evidence of a fact I had suspected. Twenty percent of potential online consumers said they don’t use shop online because they might put themselves at risk for identity theft or other dangers. Another 15 percent said they don’t trust online retailers enough to do business with them.

This topic goes right along with my eHarbor Blog entry on the disadvantages of ecommerce, such as consumers’ inability to touch products they see online like they can at shopping centers.

Just because technology has improved our ability to market to consumers doesn’t mean we will always reach them. Identity theft has become quite sophisticated and prevalent in our digital age, putting smart consumers on the lookout and retailers on the defensive.

We must earn our customers’ trust. How do we do this? Here are six suggestions:

  1. Include testimonials of satisfied customers who can vouch for your products and services. You might be surprised how willing happy customers are to speak highly of you on your website.
  2. Provide secure payment methods, using credible sources. I’m not going to advertise any here, but do a Google search and you’ll find a number of good ones.
  3. Tell customers the actions you take to preserve their security. Don’t assume they know all the trouble you go through to make sure they’re not improperly charged. You can include a prominent link to this section on the billing page.
  4. Make sure your customer service is top-notch. If your service staff is readily available, knowledgeable and helpful, you’ll be able to resolve problems and help customers develop confidence that you have their best interests at heart.
  5. Put a face on your website. People tend to feel more comfortable doing business with a person rather than a faceless organization. If you can put yourself or a spokesman out front to build credibility, you might be able to win over more customers.
  6. Keep your promises. If you make bold claims, make sure you can back them up with impressive actions. Words are good, but they must be built on the truth to foster trust.

Those are my suggestions on how to build trust. Don’t be afraid to take a chance and do something inventive to earn your customers’ confidence and, thus, their business. Consumers are holding back a lot of their money as they weather the recession, so you’ll need to be creative and forthright to win them over.

By the way, some good news from the BBC news article is that the amount of online shoppers who feel just as comfortable shopping online as at a store increased from 26 percent in 2006 to 54 percent in 2009. This is a welcome trend.

The photo of a credit card in a computer is from Flickr, and it is the copyright of garethjmsaunders.

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Posted in Ecommerce | 3 Comments »

Flaw in ecommerce: Can’t touch this!

Wednesday, April 8th, 2009

By Robert Lockard

Can’t touch this. No, not the M.C. Hammer song – actually, I’m referring to a flaw in the format of ecommerce. I recently read a Time Magazine article, entitled “Want to Save Some Money? Shop Without Touching.” In that article, they talk about a remarkable study from UCLA and the University of Wisconsin that shows that consumers who touch a product are much more likely to purchase the product and even want to pay more for it than if they don’t touch it.

Statue of panther with Don't Touch Me sign

“When you touch something, you instantly feel more of a connection to it,” said Suzanne Shu, who teaches at UCLA’s Anderson School of Management and co-wrote the study. “That connection stirs up an emotional reaction – ‘yeah, I like the feel of it, this can be mine.’ And that emotion can cause you to buy something you never would have bought if you hadn’t touched it.” This quote is from the Time article.

How interesting. The Time article focuses on consumers, saying that they can potentially save money by keeping their hands to themselves at stores. While that is a good idea, and I intend to follow that advice, I think the results can send a completely different message to ecommerce marketers.

To me, this article brings up the problem that ecommerce is, by definition, online shopping. And the Internet is different than a mall. Therefore, online consumers, who are unable to touch products they see on websites, might be less able to connect with products and won’t necessarily be as interested in buying them. It’s much easier to shop around for the best deal online, also. It’s a competitive market online.

It is essential to get your name out there as much as possible while the recession continues and since you face this slight disadvantage. Even though potential customers can’t touch the products on your website, they can be impressed by your professional presentation, high placement on Google and other search engines, and the great content on your site that attracted them in the first place.

Ecommerce sales continue to grow, despite the recession, even while sales slow in traditional retail stores. Clearly, consumers are interested in shopping online, and the ability to touch products isn’t the most important part of the buying process.

If you would like to have a quality website, and utilize search engine optimization in your efforts to gain customers online, be sure to check out eHarbor, Inc.’s services.

You might also want to check out Magellan Commerce, which recently launched a redesign of its website. Other eHarbor affiliates include Real Estate Promoter and Submit Solution.

The photo of the Don’t Touch Me sign is from Flickr, and it is the copyright of F.S.M.

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Posted in Ecommerce, eHarbor | 6 Comments »