Posts Tagged ‘success’

Happy birthday, Firefox

Thursday, November 26th, 2009

By Robert Lockard

Happy Thanksgiving! I would love to write an entire blog entry on this wonderful holiday, but instead I’m going to talk about another celebration: Firefox’s fifth birthday.

Firefox 5th anniversary birthday cake

Imagine trying to beat Microsoft at its own game. Microsoft, the giant of software and Web browsers, seemed all but unstoppable in its dominance of the Internet with its Internet Explorer browser five years ago. However, a small browser, which was originally called Phoenix, debuted on November 9, 2004 and started giving Explorer a run for its money.

We now know this Web browser as Firefox. And it just turned five years old. Better late than never, I’ll wish Firefox a happy birthday!

I talked a little about Firefox in my Submit Solution blog entry, “Google Chrome is the best Web browser.” I mentioned that it’s my favorite browser, even if it’s not exactly as fast as Chrome.

I read about Firefox’s anniversary in the Webware article, “After 5 years, Firefox faces new challenges.”

Many factors led up to the swift success of the Firefox browser. Microsoft got a little lazy on creating new features for Explorer. Plus, viruses were specifically designed to target Explorer, giving Internet users a strong incentive to try something new. Right on cue, Firefox arrived with its innovative tabbed interface, customizability and popup ad blocker. It was an instant hit, receiving 10 million downloads in the first month alone.

You can read the rest of this blog entry in the Submit Solution Web Design Blog on December 1, 2009. It will be entitled, “Firefox fights fresh foes after 5 years.” The photo of the Firefox birthday cake is from Flickr, and it is the copyright of Christopher Blizzard.

Do you hate customer service?

Wednesday, June 3rd, 2009

By Robert Lockard

You’re not alone if you do. Customer service has gotten a bad name in recent years, but customers are trying to fight back. According to a CNN article, entitled “Customer service ‘vigilantes’ target executives,” customers who receive poor customer service from a company are turning to social media to vent their frustrations and get service.

"No Whining" customer service signThe CNN article includes several funny and interesting stories of people’s attempts to get the attention of companies’ management in order to solve a problem. One person tweeted an executive on Twitter, while another person made a YouTube video and sent it to a company to get a response. Some people taped conversations with customer-service representatives and posted them online. This could be good or bad, depending on your level of customer service.

Do you want to do business with a company that seems to ignore your service requests or that takes too long to respond to your messages? Customers want to be respected. Companies depend on happy customers to stay in business. Word of mouth is more powerful than almost any other form of persuasive communication, so it’s essential to cultivate positive feelings in customers so they will react positively to your brand when speaking with family members and friends.

This topic harkens back to my discussion of earning online shoppers trust. We must be vigilant if we want our customers to use our services or buy our products.

I think it’s strange that any company could forget to take care of its customers, since they ought to be their central focus. Perhaps stress, limited resources and other factors can lead to poor customer service, but companies that make an effort to please their customers and work out problems kindly often live longer than companies that don’t.

The extra effort is worth it.

So do you hate customer service? Hopefully, if you’re in the ecommerce industry, you love it. Even more than that, your customers should love your customer service.

eHarbor, Inc. prides itself on strong customer service. If you call us or any of our affiliates, you’ll be pleasantly surprised by our high level of care and attention.

The photo of the whining sign is from Flickr, and it is the copyright of yummiec00kies.

Triumph after defeat for eHarbor, Inc.

Thursday, May 28th, 2009

By Robert Lockard

eHarbor, Inc.’s softball team suffered its first loss on Wednesday, May 20, 2009 to the only other undefeated team in the Provo/Orem area’s recreation league up to that point. We lost by the closest margin for either team this year: 11-14.

eHarbor, Inc. softball teamBefore its first loss, eHarbor won the two previous games by 12 points and 15 points, respectively. You can read about those victories in my last two blog posts about eHarbor softball: “eHarbor unbeatable after 5 games” and “eHarbor softball wins by 15 points.”

Last night, however, our team bounced back, redeeming itself with a stunning blowout. Expect more eHarbor victories as the season continues.

I will return to ecommerce and online marketing on Monday with an awesome blog post about changes coming to the paid-search industry. Stay tuned!

eHarbor unbeatable after 5 games

Thursday, May 14th, 2009

By Robert Lockard

After winning by a 15-point margin in its third game, eHarbor, Inc.’s softball team set a new record by winning its next two games to maintain a perfect record this season.

eHarbor player hits a ball

eHarbor played its fourth game on May 6, 2009 and its fifth game a week later on May 13, 2009. The scores of the two games were 16-5 in the fourth game, and 27-17 in the fifth.

Highlights of the fourth game:

- Five players batted 1.000.

- One player went 4 for 4 with an in-the-park home run.

Highlights of the fifth game:

- One player hit a ball out of the park for a home run.

- Two players batted 1.000.

- In its first inning at bat, eHarbor went through its batting order 1.5 times.

- This is the fourth game eHarbor has won by 10 points or more this season.

As I mentioned in one of my first blog entries, eHarbor’s slogan for 2009 is “Swinging for the fence.” Our softball team is doing just that. Our success on the baseball field is symbolic of our success in the field of online marketing and ecommerce.

Our next game will be on Wednesday, May 20, 2009 in Provo, Utah. The photo of an eHarbor player hitting the ball is from the fifth game.

eHarbor softball team wins by 15 points

Monday, May 4th, 2009

By Robert Lockard

eHarbor, Inc.’s softball team continued its winning streak on Wednesday, April 29, 2009 by beating the other team 27-12. That’s right, a 15-point victory. Our team’s record this season is now 3-0.

eHarbor's softball team includes President John Russell (top left) and CEO Oliver Bigler (top center, with three on his right and left)

eHarbor's softball team includes President John Russell (top left) and CEO Oliver Bigler (top center, with three on his right and left).

Here are some of the highlights:

- Five players batted 1.000.

- One player had two triples.

- Despite the high score, no one on the eHarbor team managed to hit a home run. One player hit the ball off the fence, though.

I’ll get back to ecommerce topics soon. Stay tuned for more positive stories from eHarbor and its affiliates.

eHarbor summer party coming in June

Thursday, April 30th, 2009

By Robert Lockard

You might remember my blog posts on eHarbor, Inc.’s celebration of its successful start to 2009 with a showing of the movie “Knowing.” I’m pleased to say the good times keep coming, as the company recently announced its annual summer party on June 12-13, 2009.

Tiger plays with soccer ballThat’s not to say that we’re celebrating all the time or that we’re focused solely on having fun. Our slogan for 2009 is “Swinging for the fence,” and we’re doing our best to live up to that ideal by working hard and giving our best effort.

Back to the eHarbor Summer Party, it is going to be fun. All eHarbor employees are invited to come enjoy camping, barbecue, an outdoor movie (I love movies!), golf tournament and some sort of water e-lympics.

These festivities will take place in Hobble Creek Canyon, near Springville, Utah.

The photo of a tiger playing with a ball is from Flickr, and it is the copyright of Tambako the Jaguar. This is the second photo of a tiger I’ve included in the eHarbor Blog. I also included a photo of a lion with my blog post on making content king. I really like cats.

eHarbor softball team goes 2-0

Friday, April 24th, 2009

By Robert Lockard

Two weeks ago I mentioned eHarbor, Inc. won its first game of the softball season in the Provo/Orem recreation league. On Wednesday, April 22, 2009 our team played its second game.

Baseball player swinging

We were supposed to play our second game last Wednesday, but, amazingly, it snowed several inches and made the field unplayable. Snow in spring! Global warming, I guess.

Our softball team took the field Wednesday at 9:15 p.m. and kept swinging for the fence until we won 21-16. We’re now 2-0!

The game’s highlights included:

- Four eHarbor players batted 1.000.

- Two players hit home runs. Mike Sorenson, a Submit Solution representative, got an in-the-park home run, while Calvin Russell once again hit one into the parking lot.

Our team’s next game is scheduled for Wednesday, April 29, 2009 at 6:15 p.m. Hopefully we won’t see any snow this time.

This is my 30th blog entry on the eHarbor Blog. We’ve come a long way in the past three months. I’ve been talking a lot recently about social media, news media companies like the New York Times and, of course, ecommerce. I thought I’d take a break from that hard and heavy stuff to talk about other things I find interesting – things that make me happy.

I hope you notice the tag logo we added to the eHarbor Blog. You can see it in the address window above. We made it using Favicon.

The photo of the baseball player swinging is from Flickr, and it is the copyright of AlphaTangoBravo / Adam Baker.

Facebook’s growing pains could transform social media

Thursday, April 16th, 2009

By Robert Lockard

Facebook is one of the highest-profile members of the social-media revolution that took hold of the Internet four years ago. One question on many people’s minds is: Is Facebook on the verge of becoming profitable and going public? That might be a giant step for the social-media industry.

Man with a book for a face

I read about Facebook’s amazing growth and current struggles in a Fortune magazine article, entitled “Is Facebook losing its glow? The article points out a lot of interesting statistics about the company, such as:

- 850 million photos are uploaded to Facebook every day.

- 8 million videos are uploaded to Facebook every day.

- 70 percent of Facebook’s users are outside the United States.

- Facebook’s revenue in 2008 totaled $280 million.

Those are impressive numbers. And to think that in 2004 hardly anyone had ever heard of Facebook. Or Twitter, MySpace or YouTube, for that matter. Clearly, these websites are doing something right to become so successful, and people around the world want to be a part of them.

But Facebook has yet to make a profit because it relies mainly on advertising for its revenue. And online advertising is cheap, as any newspaper or other traditional media provider will tell you. I’m not sure how social-media sites will earn a profit without eventually charging their customers a fee for some services.

Online consumer spending is expected to increase in the next several years, and a growing number of marketers are climbing onto the ecommerce bandwagon. Maybe social-media sites can take advantage of this trend, too.

But they might lose a large number of current and potential subscribers. Facebook bases its whole business model on generating new customers, so it might be difficult for it to transition to developing the quality of its customers instead of quantity.

Speaking of social media and marketing, on April 14, 2009, I attended Hubspot’s largest Webinar ever, which was called “How to Use Social Media to Attract More Customers.” Brent Leary, co-founder and partner of CRM Essentials, led this awesome presentation. I hope to discuss the lessons I learned at this Webinar in a future blog entry.

I just can’t help pointing out that the Fortune article had several obvious spelling and grammar mistakes. I pointed out mistakes in the Wall Street Journal and New York Times, so I think it’s fair to do the same in Fortune magazine.

- Most of that came directly from banner ads, and a substantial chunk was still coming from a deal with Microsoft in which the Internet behemoth sold traditional banner ads, which cost as little as $0.15 cents per one thousand ads shown to users.
This is a common mistake. $0.15 cents is equal to $.0015. When people say this they usually mean $0.15 or 15 cents, not both.

- In 2008, the company brought in an estimated $280 milion.
In Spanish, this would be the correct spelling of “million,” but not in English.

- More than 131,000 users became a fan of the national pizza franchise saw traffic to its site jump 253%.
This is a clear case of rewriting a sentence and forgetting to make it fit together properly.

I have another really cool thing to share from this article, but I’ll save that for another blog entry. Be sure to check the eHarbor Blog to stay posted on good news in the world of ecommerce, search engine optimization and other topics like these. You can also follow us on Twitter.

You can take advantage of SEO tactics and succeed in the world of ecommerce with the help of eHarbor and its affiliates, which include Magellan Commerce, Real Estate Promoter and Submit Solution.

The photo of the “facebook” is from Flickr, and it is the copyright of _Max-B.

eHarbor softball team wins first 2009 game

Friday, April 10th, 2009

By Robert Lockard

eHarbor, Inc. has a tradition of playing softball in the Provo/Orem area’s recreation league. It’s a fun way for eHarbor employees in different departments to come together and build teamwork. In March, eHarbor’s team re-formed and on April 8, 2009, we played our first game.

Baseball stadium victory celebration

And we pretty much blew out the competition, winning 13-3.

One employee in particular, Calvin Russell (who works in the support department), really swung for the fence and ended the game with a home run. It’s so cool that eHarbor employees can not only achieve great results in their web-design projects and online marketing, but also spend time excelling in fun activities like this.

The team’s next game is scheduled for April 15. Hopefully we’ll triumph again on the field, just like we do in our ecommerce business.

The photo of the baseball celebration is from Flickr and it is the copyright of sakura_chihaya+.

Movie night celebrates eHarbor, Inc. success

Tuesday, March 17th, 2009

By Robert Lockard

I keep adding tidbits from movies to my blog entries to spice them up. I’ve mentioned several movies in my blog entries: “The Natural” (1984), “Pinocchio” (1940), “Raiders of the Lost Ark” (1981), and “Back to the Future Part II” (1989).

This time I’ll focus solely on movies. Indulge me a little as I depart from ecommerce topics once again.

Knowing (2009) movie posterOn March 27, eHarbor, Inc. will treat its employees to a showing of a new movie called “Knowing.” That movie looks really interesting. eHarbor has been seeing exciting growth in 2009, despite tough spots in the U.S. economy, so this will be a fun reward for all of us who are making eHarbor’s success possible. eCommerce seems to be doing pretty well, under the circumstances. Don’t lose hope!

It’s still March, but it feels like summer with the kinds of movies coming out in theaters. Watchmen” and “Monsters vs. Aliens” are two examples of movies with a summer feel. But both of these have March release dates. Hopefully, the real summer movies won’t disappoint, either.

My next blog entry will be the last in the search engine optimization series we’ve been covering for several weeks. There are plenty of other exciting topics to discuss, so stay tuned! The “Knowing” poster is the copyright of Summit Entertainment.